Refund Policy – Deck Dynasty
At Deck Dynasty, we strive to ensure customer satisfaction with every purchase. Please review our refund policy below:
Refund Eligibility
We accept returns and issue refunds under the following conditions:
- Sealed Products: Unopened and undamaged sealed products (e.g., booster packs, boxes, and starter decks) may be returned within 14 days of delivery.
- Singles & Graded Cards: Due to the nature of collectible trading cards, we do not offer refunds on individual cards unless they arrive damaged or incorrect.
- Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will review your claim and offer a replacement or refund.
Non-Refundable Items
- Opened sealed products
- Digital or code cards
- Mystery boxes or repackaged products
- Cards showing signs of tampering or wear after receipt
Return Process
- Email info@deckdynasty.com.au with your order number and details of the issue.
- If approved, return the item in its original condition and packaging.
- Refunds will be processed to the original payment method within 5-7 business days after receiving and inspecting the return.
Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to our error.
- If an order is returned due to an incorrect address provided by the customer, additional shipping fees may apply.
Contact Us
For refund inquiries, reach out to info@deckdynasty.com.au or visit www.deckdynasty.com.au.