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Shipping Policy

Shipping Policy

Effective Date: August 18th, 2026

At Deck Dynasty, we aim to provide a seamless and efficient shipping experience. Below is our shipping policy outlining important details regarding order processing, delivery times, and associated costs.

1. Processing Time

  • Orders are processed and shipped within 1–3 business days after payment is confirmed, excluding weekends and public holidays.

  • During peak periods, including holidays and major sales events, processing times may be slightly longer.

  • You will receive an email notification with tracking details once your order has shipped.

  • Orders placed on weekends (Saturday and Sunday) may be delayed until the first business day of the following week.

  • Orders placed on public holidays may be delayed until the first business day after the public holiday.

2. Shipping Rates

  • Shipping charges will be displayed at checkout before you complete your purchase.

  • We offer standard shipping and expedited shipping options where available.

  • Expedited shipping options are available at an additional cost.

  • International shipping rates are calculated based on the destination, parcel size, weight and shipping service selected and will be displayed at checkout where available.

3. Shipping Methods

We use reliable carriers such as Australia Post to ship your orders. Shipping methods include:

Domestic Shipping – Australia

  • Standard Shipping: Estimated delivery time: 5–7 business days within Australia.

  • Expedited Shipping: Estimated delivery time: 2–3 business days within Australia.

International Shipping

Deck Dynasty now offers international shipping to selected countries.

  • International shipping availability and shipping options will be displayed at checkout based on the delivery address.

  • Delivery times vary depending on the destination country, shipping service selected and customs processing.

  • International orders may be subject to customs duties, taxes, import fees or other charges imposed by the destination country.

  • Any customs duties, taxes, import fees or other charges are the responsibility of the customer. Deck Dynasty is not responsible for these additional charges.

  • Customers are responsible for ensuring that the products ordered can legally be imported into their country.

  • If we are unable to ship an order to the provided destination, we will contact the customer and, where the order cannot be fulfilled, issue a refund for the affected order.

  • International delivery estimates are provided as a guide only and are not guaranteed.

4. Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email to track your shipment.

  • Tracking information can be used through the carrier's tracking page.

  • International tracking availability may vary depending on the destination country and shipping service selected.

5. Shipping Restrictions

  • We may not be able to ship to P.O. Boxes, remote areas or certain restricted destinations.

  • Some products may be subject to shipping restrictions depending on the destination country.

  • For international orders, customers must provide a correct and complete shipping address, including any required postal or ZIP code.

  • Deck Dynasty reserves the right to refuse or cancel an order where shipping to the destination is unavailable or restricted.

  • If an order cannot be shipped due to destination restrictions, a refund will be processed.

6. Customs, Duties and Import Taxes

  • International orders may be inspected or held by customs authorities in the destination country.

  • Any customs duties, GST/VAT, import taxes, brokerage fees or other charges imposed by the destination country are the responsibility of the customer.

  • Deck Dynasty has no control over customs processing times or fees imposed by foreign authorities.

  • Customers should check their country's import requirements before placing an international order.

7. Lost, Stolen, or Damaged Items

  • Deck Dynasty is not responsible for items that are lost or stolen during transit once they have been handed over to the carrier.

  • Additional insurance may be available or arranged at the customer's expense where offered by the carrier.

  • If your item arrives damaged, please contact us within 48 hours of delivery with photographs of the damaged item and packaging. We will work with you to resolve the issue.

8. Shipping Delays

  • While we strive to ensure timely delivery, shipping times may be affected by factors outside of our control, including weather conditions, carrier delays, customs processing, international border restrictions and other unforeseen circumstances.

  • Deck Dynasty is not responsible for delays caused by these factors.

  • International delivery times are estimates only and may be longer during periods of increased customs or carrier activity.

9. Contact Us

If you have any questions regarding shipping, please don't hesitate to contact us at:

Email: info@deckdynasty.com.au
Website: www.deckdynasty.com.au

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