Shipping Policy

 

Shipping Policy

Effective Date: February 12, 2025

At Deck Dynasty, we aim to provide a seamless and efficient shipping experience. Below is our shipping policy outlining important details regarding order processing, delivery times, and associated costs.

1. Processing Time

  • Orders are processed and shipped within 1-3 business days after payment is confirmed, excluding weekends and holidays.
  • During peak periods (e.g., holidays), processing times may be slightly longer.
  • You will receive an email notification with tracking details once your order has shipped.

2. Shipping Rates

  • Shipping costs are $10 flat rate on all orders under $150.
  • All orders above $150 are free shipping.
  • Shipping charges will be displayed at checkout before you complete your purchase.
  • We offer standard shipping and expedited shipping options. Please note that expedited options are available at an additional cost.

3. Shipping Methods

We use reliable carriers such as [Insert Carriers e.g., Australia Post, Courier Companies] to ship your orders. Shipping methods include:

  • Standard Shipping: Estimated delivery time: [e.g., 5-7 business days within Australia].
  • Expedited Shipping: Estimated delivery time: [e.g., 2-3 business days within Australia].

International Shipping:

  • We currently offer international shipping to select countries. Shipping times and costs vary by destination.
  • Customs duties, taxes, and import fees may apply depending on your country and are the responsibility of the customer.

4. Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email to track your shipment.
  • You can track your order through our website or the carrier’s tracking page.

5. Shipping Restrictions

  • We currently do not ship to P.O. Boxes or certain remote areas. If you provide a P.O. Box address, we may contact you to arrange a different delivery method.
  • For international orders, please ensure that you provide the correct and complete shipping address.

6. Lost, Stolen, or Damaged Items

  • Deck Dynasty is not responsible for any items lost or stolen during transit once they are handed over to the carrier.
  • If your item arrives damaged, please contact us within 48 hours of delivery with a photo of the damaged item and packaging. We will work with you to resolve the issue.

7. Shipping Delays

  • While we strive to ensure timely delivery, shipping times may be affected by factors outside of our control, such as weather conditions, carrier delays, or customs processing.
  • Deck Dynasty is not responsible for delays caused by these factors.

8. Contact Us

If you have any questions regarding shipping, please don’t hesitate to contact us at:
? Email: info@deckdynasty.com.au
? Website: www.deckdynasty.com.au